Agency for Adults with Developmental Disabilties Enhances Leadership Capacity
A behavioral facility for adults with developmental disabilities was faced with increasing demands for higher quality services at lower costs. Competing priorities among different departments and a reduction in resources placed exceptional challenges on the agency’s ability to perform at its desired level of excellence.
Key issues:
- Breakdowns in communication and execution
- Lack of clarity, processes still needing to be defined
- Role confusion and missing standards
Key leadership opportunities:
- Develop a clear vision for the organization
- Communicate and execute the mission more effectively
- Better define who is responsible for what and who is authorized to make what decisions
- Constitute as a team, commit to a shared goal and own the results jointly
- Delegate or “let go” without disengaging
